Refund & Return Policy

REFUND & RETURN POLICY

Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace the item.

Check out our handy list below to determine if you are eligible for a replacement.

Our Responsibility
Somewhere along the way we made a mistake. Not to worry though! If any of the following occur, we will take care of it for you.

Faulty Product: If the product has a manufacturing defect.
Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot replace or refund your item.

Ordered Wrong Size or Wrong Product: You ordered wrong size.
Incorrectly Provided Address: If you made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
Replacement Request Instructions
If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace any items that we missed the mark on.

Please follow these instructions for an exchange:
1. Take a photo of the problem – If the problem is print size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to support(@)thegoodreviewers.com

Please include the following:
– The photo(s)
– A specific description of the issue
– The Order Number – If there are multiple products in an order, identifying the product with the issue

Our support team will respond within 1 business days.
Refunds are not granted due to longer than expected shipping/processing times. All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.

Our policy lasts 15 days after item has been delivered. If 15 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund. We only replace or refund items if they are defective or damaged.

Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been shipped, we cannot make changes to your order, and a refund will not be granted.

Items received that are defective or damaged will be replaced with the same item free of charge.

Our policy lasts 15 days after item has been delivered. If 15 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund.

We only replace or refund items if they are defective or damaged.

Better Day is not responsible for orders not received due to incorrect shipping addresses entered by the customer at time of purchase.

RETURN PROCESS

No need to return the item if it was received damage or defective. We will be happy to replace the item or refund your payment.

To request a refund, please email your request to support(@)thegoodreviewers.com. In your email the following information MUST be included:
– a receipt or proof of purchase
– an explanation in detail why you require a refund including pictures if the item is defective.
– a phone number where you can be reached if require further information about the item.

Refunds will NOT be granted for:
– Any item not in its original condition, is damaged due to misuse or missing parts from the original condition for reasons not due to manufacturing error.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support(@)thegoodreviewers.com

EXCHANGES (if applicable)
Exchanges are not permitted. Items that are received that are found to be defective or damaged will be replaced free of charge.